Refund policy

Return and Refund Policy

At PremiumDeckingBoards.co.uk, we want you to be completely satisfied with your purchase. This policy outlines your rights and our procedures regarding returns, refunds, and exchanges.

Your Right to Cancel (UK Consumer Law)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason.

The cancellation period will expire 14 days after the day you receive your order
To exercise your right to cancel, you must notify us within this period

Returns Eligibility

To be eligible for a return:

Items must be unused and in their original condition
Products must be returned in original packaging
Proof of purchase (order number or receipt) is required

We reserve the right to refuse returns that do not meet these conditions.

How to Request a Return

To initiate a return, please contact us with:

Your order number
Details of the item(s) you wish to return
Reason for return (optional, but helpful)

📧 Email: sales@premiumdeckingboards.co.uk

Once your return request is approved, we will provide instructions on how and where to send your item.

Return Shipping

Customers are responsible for the cost of return shipping, unless the item is faulty, damaged, or incorrect
We recommend using a tracked delivery service, as we cannot be responsible for items lost in transit